Refund & Exchange Policy

We hope you are enjoying your purchase, but if you are not fully satisfied for any reason, we are here to help with a return or refund.

Our refund and return policy lasts 30 days from delivery.
After 30 days, refund or exchange requests will not be accepted.
To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

All items are made to order. If there are no quality problems, a 35% restocking fee applies for returns & refunds.
Refund requests must be submitted via muktarajewelry@gmail.com.
Items sent as replacements or exchanges are non-refundable.
We are not liable for packages returned due to incorrect addresses (a 35% restocking fee will still apply).
Refunds are processed only after we receive and inspect the returned product.
Refunds (if approved) are issued within 3–7 business days back to your original payment method.

Items are made to order based on customer’s choices (metal type, size, etc.).
For non-quality issues, a 35% restocking fee applies for exchanges/returns.
Resizing services are not free.
Store credit may be applied after deducting the restocking fee. If insufficient, you must cover the difference.
An item can only be exchanged once.

Please review your order confirmation email carefully. Contact us immediately if you spot errors.
Changes requested within 48 hours after placing the order will incur a 30% fee plus any price difference.

Production usually begins within 12 hours (except Sundays/holidays). Cancellations incur fees based on when the request is made:

To initiate a return, contact us at muktarajewelry@gmail.com for the return address.
Returns must be shipped using a trackable shipping service; we cannot process refunds without a tracking number.

For non-quality issue returns, the customer is responsible for the return shipping fee (based on courier service chosen).
If the return is due to damaged or incorrect items, we will cover the return shipping cost.

If you haven’t received a refund after 7 business days from approval, contact your bank or card company first.
If still unresolved, email us at muktarajewelry@gmail.com for further assistance.

For any questions related to refunds, returns, or exchanges, please reach out to us at muktarajewelry@gmail.com.

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